Frequently Asked Questions
Need help with your order or have a question about a product? Check the FAQs below. If you don't find what you're looking for, our support team is here — just click our email: support@lumagbr.de
Our Products
How does SHAPERS work?
The SlimShirt is built to shape and firm your body while keeping you comfortable all day. Premium stretch fabric and a double-layered weave adapt to your body, flatten belly, love handles, and chest, and sharpen your silhouette. It also improves your posture.
What is the SlimShirt made of?
83% Spandex, 17% Nylon.
After extensive research and testing dozens of samples, we found this blend delivers the most effective shaping and firming on the market.
How is it constructed?
Double-layered weave.
With twice the fabric of standard men's shapewear, our design gives you maximum shaping and reliable support.
Shipping
How long does Shipping take?
All orders are processed within 72 hours and shipped from our warehouse. You'll receive a tracking number by email so you can follow your package. Delivery takes 6-11 days after that.
Can I change my address?
If you accidentally entered the wrong address at checkout, please contact us as soon as possible at support@lumagbr.de. Our team will do their best to update your delivery address quickly.
Please note: we can only change the address if your order hasn't been processed or shipped yet.
Returns
Can I return my Product?
SHAPERS accepts returns within 14 days of delivery.
Products must be in like-new, undamaged condition — no stains, no perfume, no deformation — and returned in the original packaging. Unworn and unopened.
Returned products are inspected on arrival. Returns that don't meet our policy can't be accepted.
Return shipping instructions will be sent by email after your return request. Return shipping costs are the customer's responsibility.
How do I request a return?
Our 100% guarantee makes returns simple. Here's how to request a return or exchange:
Email our customer service team at support@lumagbr.de with your order number and your return or exchange request.
Once we've received your request, we'll approve it and send you shipping instructions by email. Return shipping costs are the customer's responsibility.
Once you've dropped off your package at your local post office, please contact our team with the return tracking number.