Frequently Asked Questions
If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find an answer there, feel free to contact our support team. Simply click on our email address: support@lumagbr.de
Our Products
How do SHAPERS products work?
Our SHAPERS undershirt is specially designed to shape and firm your body while providing maximum comfort. Thanks to the combination of high-quality premium stretch fabric and double-layered material, the shirt perfectly adapts to your body shape, smoothes problem areas, and accentuates your natural silhouette. It also helps you achieve better posture.
What is the undershirt made of?
83% Spandex, 17% Nylon
We have found through extensive research and many samples that this blend offers the most effective shaping and firming properties on the market.
What's the composition?
Double-Layered Fabric
With twice the amount of fabric compared to conventional men's shapewear, our design ensures maximum shaping and optimal support.
Shipping
How long does shipping take?
All orders are processed within 72 hours and shipped from our warehouse. From there, you will receive your tracking number from us so you can track your package. The subsequent shipping time is 6-11 days.
Does SHAPERS ship internationally?
Yes, we offer international shipping.
Can I change my address?
If you accidentally entered the wrong address at checkout, please contact us immediately at support@lumagbr.de. Our team will do their best to change the delivery address as soon as possible.
Please note that we can only change the delivery address as long as the order has not yet been processed or shipped.
Returns
Can I return my product?
SHAPERS accepts returns up to 14 days after the delivery date.
Products must be in new, undamaged condition – no stains, no perfume odor, no deformities – and returned in their original packaging. Unworn and unopened.
Returned products will be inspected. Returns that do not comply with our policy cannot be accepted.
Instructions for shipping your return will be provided in the email you received after your return request. Return shipping costs are to be borne by the customer.
How can I request a return?
Fortunately, with our 100% Guarantee, we offer easy returns. Here's how to request a return or exchange:
You can simply contact our customer service team at support@lumagbr.de via email and provide us with your order number and your return or exchange request.
Once your request is received, we will approve it and send you the shipping instructions via email. The return shipping costs are to be borne by the customer.
Once you have dropped off your package at the local post office, please contact our team to provide us with the return tracking number.
